THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER. 

The content of the pages of this website is for your general information and use only and is subject to change. Please take a few minutes to read through the terms and conditions as these form the basis of the contract. Further information can be provided on request.

FOOD ALLERGY DISCLAIMER

Sweet Sensations Cakes is NOT an allergy-free kitchen. We cannot guarantee that our products are free from ingredients that may affect those with food allergies. At Sweet Sensations Cakes we recognise the seriousness of food allergies and we recommend that you contact us before you place an order to inform us of any food allergies that you or your party may have, we reserve the right to decline any orders for clients with serious food allergies. Sweet Sensations Cakes will not assume any liability for adverse reactions to our products.

The following ingredients are used in our kitchen:

• Milk and other dairy products
• Eggs
• Nuts: peanuts, pecans, walnuts, almonds, cashews, coconut
• Wheat and gluten

Please note that some food colourings may have an effect on behaviour in children.

DEPOSIT & PAYMENT POLICY

When placing an order for wedding cakes we require a 50% booking fee, this is a non-refundable and non-transferable fee to secure the date you require and is also to cover the necessary time given to your order prior to your wedding date – this may include some of the following; administration, emails, phone calls, consultations, wedding cake samples etc. Final payment for wedding cakes is due no later than ONE MONTH before the wedding date. If the final payment is not received a reminder may be sent, if no further payment is made we will consider the order cancelled and the deposit lost.

For celebration cakes a minimum deposit of 50% is required (unless otherwise agreed). All deposits are non-refundable. For celebrations cakes final payment will be due ONE WEEK before the delivery / collection date, unless otherwise agreed. Deposits and full payment can be made via bank transfer or cash.

DELIVERY POLICY

Any delivery charges will be explained at the time of ordering. Collection of orders is free. Please note that all wedding cakes / any cake 3 tiers or more must be delivered.

TRAVELLING WITH THE CAKE

Please DO NOT place the cake on a seat in the car, seats are slanted and this can damage the cake. The cake should be placed either in the boot or the foot well of the car on a non-slip mat (if you do not have one, please ask). Extra care should be taken when driving as some elements may be delicate. Sweet Sensations Cakes cannot take any responsibility for damage to cakes when collected and transported by their customers.

STORAGE

All cakes / cupcakes should be placed on a flat surface and stored at room temperature in the box provided. They should be kept out of direct sunlight. Freezing or refrigerating our cakes or cupcakes is not recommended. Please note cupcakes should be consumed within 2 days and cakes within 3 days.

CHANGES TO YOUR ORDER

Sweet sensations Cakes aims to meet your requirements and understands that sometimes situations occur which can result in you wanting to change your order. Please contact us as early as possible to ensure any changes can be actioned, generally 4 weeks’ notice is required for any changes and any changes may be subject to changes in cost depending on the design details. Please note a reduction in costs is only allowed up to a maximum of 10%.

FRESH FLOWERS

If a customer would like fresh flowers, rather than sugar flowers on their wedding cake, it is the customer’s responsibility to source the florist/flowers, unless specifically agreed with Sweet Sensations Cakes. Once the cake has been set-up at the venue, and the cake has been signed for, Sweet Sensations Cakes does not take any responsibility for any damage to the cake from the fresh flowers, or the placement on the cake of the fresh flowers. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.
It is the customer’s responsibility to ensure that any fresh flowers displayed on or next to the cake do not contain pesticides and are food-safe (non-toxic). Sweet sensations Cakes can take no responsibility for the flowers being food-safe. There may be a charge for arranging flowers on the cake if you would prefer Sweet Sensations Cakes to do this as it requires additional items such as flower picks, flower tape and we will also charge an hourly rate.

CHOCOLATE & NAKED CAKES

We recommend extreme caution if you are considering a cake decorated with chocolate or a naked cake for a summer wedding (March-September). We cannot accept responsibility for any melting of the cake once it has left our possession, as we have no control over the environment / venue temperature. We can however advise you of designs that are less susceptible to melting and do everything within our control to reduce the impact on the cake.

NON-EDIBLE ITEMS

Most cakes contain small proportions of inedible items; it is the client’s responsibility to ensure these are removed by your caterer/guests before consumption e.g. Support dowels in tiered cakes, ribbon, wires in sugar flowers, Swarovski crystals, flower picks & flower tape etc.

COLOURS AND DESIGN

You may wish to supply us with sample colours (i.e. ribbon / material). Whilst an exact match cannot be guaranteed we will endeavour to meet your requirement as far as possible. This also applies to food colourings and icings. We can only create your finished order from what we interpret from the wording of your order; therefore it is vital you check everything is correct. It may not be possible to create exact specifications when modelling food, however we will work with you to ensure you are happy with the design.

OUR PRODUCTS

Products made by Sweet Sensations Cakes are made by hand and accordingly there will be minor variations in appearance. All photos, illustrations and descriptions displayed on our page are for guidance purposes only.

PHOTOGRAPHY

On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.

CANCELLATION POLICY

Cancellation by the customer: If the order is cancelled, your deposit is non-refundable and non-transferable, payment is required for any and all expenses already incurred on behalf of the finished product.

Cancellation by Sweet Sensations Cakes: We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever. In the event of exceptional circumstances, such as serious illness, Sweet Sensations Cakes will give as much notice as possible if we are unable to fulfill your order. We will endeavour to find someone else who can produce your order and will refund you any monies already paid.

Postponements: In the event that you wish to postpone your wedding please let us know as soon as possible, we will always try our best to accommodate you and make arrangements for your new date. Please note that this is of course subject to availability.

IN THE UNLIKELY EVENT OF A PROBLEM

All cakes require a signature on delivery / collection, this indicates you are happy with the product received. If you are not happy with anything please ensure you make this known before accepting your cake. This gives us the opportunity to correct any problems. We are not responsible for mistakes made by the customer i.e. incorrect / misspelled names or incorrect choice of cake. We always keep samples of our products for a reasonable time. In addition, we always take photographs of the cakes prior to delivery / collection.

Complaints are extremely rare in the world of cakes. Some complaints may require further investigation and an immediate refund may not always be possible. Cakes, or part of cakes and cupcakes, must be returned to us within 24 hours to ensure we are able to fairly assess the nature of the complaint. The cake must have been stored at the correct temperature and in the box we supplied, out of the sun and away from damp conditions or heat. If you are hoping to receive a refund you must return at least 75% of the uneaten product within 24 hours of delivery.

We do not refund orders for customers that have simply changed their mind or if the cake has been damaged out of our care.

Please note icing may crack as it dries out which is out of our control and this is why we recommend you consume your cake as soon as it is cut.

CONCLUSION

These are our terms and conditions, by ordering from us you accept these terms.

Thank you.